SAC:Admin and Troubleshooting

= Troubleshooting =


 * SAC:Primary Administrators (with contact info)
 * Discuss issues in irc (#telascience)

NFS Mount Missing
For some reason, the /home mount on the various servers is often lost.

To fix...

LDAP Server Down
The LDAP server runs on .220, and if it needs to be restarted it can be done as root with the command:

/opt/fedora/slapd-ldapt/start-slapd

Peer1 LDAP Server Hanging
If there is a power outage like there was on 2-20-07, slapd's database will need to be recovered.

sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2

MySQL Cleanup for Drupal
If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table: REPAIR TABLE cache QUICK;

Entire www.osgeo.org down

 * ISP/DNS problem: what to do? do we need to call anyone?
 * hardware reset: Contact SAC:Primary Administrators. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.

TODO: Define rescue plan with responsible people

Contact User with Shell Access
If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
 * Contact SAC:Primary Administrators

PEER 1 Trouble Ticket Process
TODO: add details here or point to elsewhere?
 * Contact SAC:Primary Administrators