OSL

Oregon State University's Open Source Lab (OSUOSL) hosts two OSGeo machines.
 * OSGeo service users should file a ticket with SAC (http://trac.osgeo.org/osgeo). Under normal conditions only SAC primary administrators should file tickets with OSL. Support tickets are filed by sending emails to support at osuosl.org, please also notify SAC via a trac ticket or mailing list.


 * General Questions from OSGeo SAC can also be discussed on their freenode channel #osuosl.

General Information on VMs

 * By default the VMs allow shell access to folks in the LDAP SAC shell access group. Some VMs (ie. qgis.osgeo.org) have their own shell access.
 * Selected users are listed in the sudo group in /etc/group for super user access - this can be extended machine by machine as needed by those with permission.
 * The VMs also are preconfigured with ssh authorized keys for selected OSGeo primary admins to login directly as root (see /root/.ssh/authorized_keys), avoiding the LDAP requirement - useful if LDAP is misbehaving.
 * The VMs also have an osuadmin account used by OSU OSL admins for work.
 * All VMs should be listed in the SAC Service Status page under osgeo3 or osgeo4.

How to Administer VMs with VM Manager
This needs to be written up including information on:
 * How to get console access to VMs.
 * Who has access to the physical machines
 * Dealing with disk space issues.
 * Analysing performance problems.

Opening a ticket (VM reboot request etc)
Need to do VM reboot at OSUOSL?


 * Write to 'support at osuosl.org'
 * don't forget to say on which physical machine the VM is (osgeoX, get that from SAC Service Status)
 * if urgent, kindly ask in irc://freenode/osuosl