Difference between revisions of "SAC:Admin and Troubleshooting"

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(Add Administrative Access heading and link.)
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= Administrative Access =
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[[SAC#Members|SAC Members]] may have [[SAC:Administrative Access|administrative access]] to one or more services, depending on their responsibilities.
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= Troubleshooting =  
 
= Troubleshooting =  
  
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The LDAP server runs on  ldap.osgeo.org ([[SAC_Service_Status#Secure|secure vm]]).
 
The LDAP server runs on  ldap.osgeo.org ([[SAC_Service_Status#Secure|secure vm]]).
If it's down, refer to [SAC:LDAP Restarting LDAP server]
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If it's down, refer to [[SAC:LDAP Restarting LDAP server]]
 
 
== Peer1 LDAP Server Hanging ==
 
 
 
If there is a power outage like there was on 2-20-07, slapd's database will need to be recovered.
 
  
 
  sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
 
  sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
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  REPAIR TABLE cache QUICK;
 
  REPAIR TABLE cache QUICK;
  
== Entire www.osgeo.org down (PEER1) ==
 
 
* ISP/DNS problem: what to do? do we need to call anyone?
 
* hardware reset: Contact [[SAC:Primary Administrators]]. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.
 
 
'''TODO: Define rescue plan with responsible people''' - see also [[SAC:Primary Administrators]]
 
 
== telascience blade(s) down ==
 
 
... reinstall stuff elsewhere ...
 
 
=== Contact User with Shell Access ===
 
If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
 
* Contact [[SAC:Primary Administrators]]
 
  
=== PEER 1 Trouble Ticket Process ===
 
TODO: add details here or point to elsewhere?
 
* Contact [[SAC:Primary Administrators]]
 
  
 
[[Category: Infrastructure]]
 
[[Category: Infrastructure]]

Revision as of 15:32, 19 February 2018

Administrative Access

SAC Members may have administrative access to one or more services, depending on their responsibilities.

Troubleshooting

VM hanging on OSUOSL

see OSL for how to open a ticket with OSUOSL's support

LDAP Server Down

The LDAP server runs on ldap.osgeo.org (secure vm). If it's down, refer to SAC:LDAP Restarting LDAP server

sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2

MySQL Cleanup for Drupal

If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table:

REPAIR TABLE cache QUICK;