Difference between revisions of "SAC:Admin and Troubleshooting"

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(what to do when telascience xblade14-2 is down?)
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= Administrative Access =
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[[SAC#Members|SAC Members]] may have [[SAC:Administrative Access|administrative access]] to one or more services, depending on their responsibilities.
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= Troubleshooting =  
 
= Troubleshooting =  
  
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* Discuss issues in irc (#telascience)
 
* Discuss issues in irc (#telascience)
  
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== NFS Mount Missing ==  
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== VM hanging on OSUOSL ==
  
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For some reason, the /home mount on the various servers is often lost.
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see [[OSL]] for how to open a ticket with OSUOSL's support
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To fix...
 
  
 
== LDAP Server Down ==
 
== LDAP Server Down ==
  
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The LDAP server runs on .220, and if it needs to be restarted it can be done as root with the command:
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The LDAP server runs on ldap.osgeo.org ([[SAC_Service_Status#Secure|secure vm]]).
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If it's down, refer to [[SAC:LDAP Restarting LDAP server]]
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/opt/fedora/slapd-ldapt/start-slapd
 
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== Peer1 LDAP Server Hanging ==
 
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If there is a power outage like there was on 2-20-07, slapd's database will need to be recovered.
 
  
 
  sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
 
  sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
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  REPAIR TABLE cache QUICK;
 
  REPAIR TABLE cache QUICK;
  
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== Entire www.osgeo.org down ==
 
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* ISP/DNS problem: what to do? do we need to call anyone?
 
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* hardware reset: Contact [[SAC:Primary Administrators]]. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.
 
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'''TODO: Define rescue plan with responsible people''' - see also [[SAC:Primary Administrators]]
 
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== telascience xblade14-2 (buildbot | upload | GDAL | GRASS | remotesensing.org | QGIS | GeoTools) down ==
 
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'''TODO: Define rescue plan with responsible people'''
 
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=== Contact User with Shell Access ===
 
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If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
 
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* Contact [[SAC:Primary Administrators]]
 
  
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=== PEER 1 Trouble Ticket Process ===
 
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TODO: add details here or point to elsewhere?
 
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* Contact [[SAC:Primary Administrators]]
 
  
 
[[Category: Infrastructure]]
 
[[Category: Infrastructure]]

Revision as of 15:32, 19 February 2018

Administrative Access

SAC Members may have administrative access to one or more services, depending on their responsibilities.

Troubleshooting

VM hanging on OSUOSL

see OSL for how to open a ticket with OSUOSL's support

LDAP Server Down

The LDAP server runs on ldap.osgeo.org (secure vm). If it's down, refer to SAC:LDAP Restarting LDAP server 

sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2

MySQL Cleanup for Drupal

If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table: 

REPAIR TABLE cache QUICK;
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