Difference between revisions of "SAC:Admin and Troubleshooting"
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(Emergency plans moved here) |
(Contacts in SAC:Primary Administrators) |
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| Line 1: | Line 1: | ||
= Troubleshooting = | = Troubleshooting = | ||
| + | |||
| + | [[SAC:Primary Administrators]] | ||
== NFS Mount Missing == | == NFS Mount Missing == | ||
| Line 26: | Line 28: | ||
* ISP/DNS problem: what to do? do we need to call anyone? | * ISP/DNS problem: what to do? do we need to call anyone? | ||
| − | * hardware reset: | + | * hardware reset: Contact [[SAC:Primary Administrators]]. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS. |
TODO: Define rescue plan with responsible people | TODO: Define rescue plan with responsible people | ||
| Line 32: | Line 34: | ||
=== Contact User with Shell Access === | === Contact User with Shell Access === | ||
If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly: | If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly: | ||
| − | * | + | * Contact [[SAC:Primary Administrators]] |
| − | |||
=== PEER 1 Trouble Ticket Process === | === PEER 1 Trouble Ticket Process === | ||
TODO: add details here or point to elsewhere? | TODO: add details here or point to elsewhere? | ||
| + | * Contact [[SAC:Primary Administrators]] | ||
[[Category: Infrastructure]] | [[Category: Infrastructure]] | ||
Revision as of 02:35, 6 September 2007
Troubleshooting
NFS Mount Missing
For some reason, the /home mount on the various servers is often lost.
To fix...
LDAP Server Down
The LDAP server runs on .220, and if it needs to be restarted it can be done as root with the command:
/opt/fedora/slapd-ldapt/start-slapd
Peer1 LDAP Server Hanging
If there is a power outage like there was on 2-20-07, slapd's database will need to be recovered.
sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
MySQL Cleanup for Drupal
If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table:
REPAIR TABLE cache QUICK;
Entire www.osgeo.org down
- ISP/DNS problem: what to do? do we need to call anyone?
- hardware reset: Contact SAC:Primary Administrators. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.
TODO: Define rescue plan with responsible people
Contact User with Shell Access
If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
- Contact SAC:Primary Administrators
PEER 1 Trouble Ticket Process
TODO: add details here or point to elsewhere?
- Contact SAC:Primary Administrators