Difference between revisions of "SAC:Admin and Troubleshooting"

From OSGeo
Jump to navigation Jump to search
(what to do when telascience xblade14-2 is down?)
(remove Drupal ref; point to libera.chat)
 
(9 intermediate revisions by 5 users not shown)
Line 1: Line 1:
 +
= Administrative Access =
 +
[[SAC#Members|SAC Members]] may have [[SAC:Administrative Access|administrative access]] to one or more services, depending on their responsibilities.
 +
 
= Troubleshooting =  
 
= Troubleshooting =  
  
 
* [[SAC:Primary Administrators]] (with contact info)
 
* [[SAC:Primary Administrators]] (with contact info)
−
* Discuss issues in irc (#telascience)
+
* Discuss issues in irc.libera.chat  (#osgeo-sac)
  
−
== NFS Mount Missing ==  
+
== VM hanging on OSUOSL ==
  
−
For some reason, the /home mount on the various servers is often lost.
+
see [[OSL]] for how to open a ticket with OSUOSL's support
−
 
 
−
To fix...
 
  
 
== LDAP Server Down ==
 
== LDAP Server Down ==
  
−
The LDAP server runs on .220, and if it needs to be restarted it can be done as root with the command:
+
The LDAP server runs on ldap.osgeo.org ([[SAC_Service_Status#Secure|secure vm]]).
−
 
+
If it's down, refer to [[SAC:LDAP Restarting LDAP server]]
−
/opt/fedora/slapd-ldapt/start-slapd
 
−
 
 
−
== Peer1 LDAP Server Hanging ==
 
−
 
 
−
If there is a power outage like there was on 2-20-07, slapd's database will need to be recovered.
 
  
 
  sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
 
  sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
  
−
== MySQL Cleanup for Drupal ==
 
−
If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table:
 
−
REPAIR TABLE cache QUICK;
 
−
 
−
== Entire www.osgeo.org down ==
 
−
 
−
* ISP/DNS problem: what to do? do we need to call anyone?
 
−
* hardware reset: Contact [[SAC:Primary Administrators]]. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.
 
−
 
−
'''TODO: Define rescue plan with responsible people''' - see also [[SAC:Primary Administrators]]
 
−
 
−
== telascience xblade14-2 (buildbot | upload | GDAL | GRASS | remotesensing.org | QGIS | GeoTools) down ==
 
−
 
−
'''TODO: Define rescue plan with responsible people'''
 
−
 
−
=== Contact User with Shell Access ===
 
−
If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
 
−
* Contact [[SAC:Primary Administrators]]
 
  
−
=== PEER 1 Trouble Ticket Process ===
 
−
TODO: add details here or point to elsewhere?
 
−
* Contact [[SAC:Primary Administrators]]
 
  
 
[[Category: Infrastructure]]
 
[[Category: Infrastructure]]

Latest revision as of 13:25, 9 February 2022

Administrative Access

SAC Members may have administrative access to one or more services, depending on their responsibilities.

Troubleshooting

VM hanging on OSUOSL

see OSL for how to open a ticket with OSUOSL's support

LDAP Server Down

The LDAP server runs on ldap.osgeo.org (secure vm). If it's down, refer to SAC:LDAP Restarting LDAP server 

sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
Retrieved from "http://wiki.osgeo.org/w/index.php?title=SAC:Admin_and_Troubleshooting&oldid=127879"