Difference between revisions of "SAC:Admin and Troubleshooting"
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If it's down, refer to [[SAC:LDAP Restarting LDAP server]] | If it's down, refer to [[SAC:LDAP Restarting LDAP server]] | ||
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sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2 | sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2 | ||
Revision as of 08:43, 18 October 2017
Troubleshooting
- SAC:Primary Administrators (with contact info)
- Discuss issues in irc (#telascience)
VM hanging on OSUOSL
see OSL for how to open a ticket with OSUOSL's support
LDAP Server Down
The LDAP server runs on ldap.osgeo.org (secure vm). If it's down, refer to SAC:LDAP Restarting LDAP server
sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2
MySQL Cleanup for Drupal
If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table:
REPAIR TABLE cache QUICK;
Entire www.osgeo.org down (PEER1)
- ISP/DNS problem: what to do? do we need to call anyone?
- hardware reset: Contact SAC:Primary Administrators. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.
TODO: Define rescue plan with responsible people - see also SAC:Primary Administrators
telascience blade(s) down
... reinstall stuff elsewhere ...
Contact User with Shell Access
If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
- Contact SAC:Primary Administrators
PEER 1 Trouble Ticket Process
TODO: add details here or point to elsewhere?
- Contact SAC:Primary Administrators