Revision as of 02:56, 22 December 2017

Troubleshooting

see OSL for how to open a ticket with OSUOSL's support

The LDAP server runs on ldap.osgeo.org (secure vm). If it's down, refer to SAC:LDAP Restarting LDAP server

sudo /usr/sbin/slapd_db_recover -h /var/lib/ldap/osgeo2

If a report in drupal starts saying a table is crashed and needs repair, log into mysql and run the following, for example for the cache table:

REPAIR TABLE cache QUICK;

ISP/DNS problem: what to do? do we need to call anyone?
hardware reset: Contact SAC:Primary Administrators. One option is a power cycle on the UPS to restart osgeo.org, using the "Reboot Immediate" item on the UPS.

TODO: Define rescue plan with responsible people - see also SAC:Primary Administrators

@@ Line 27: / Line 27: @@
 '''TODO: Define rescue plan with responsible people''' - see also [[SAC:Primary Administrators]]
-== telascience blade(s) down ==
-... reinstall stuff elsewhere ...
-=== Contact User with Shell Access ===
-If services or o/s need restarting or something else needs emergency attention contact one of the following people with shell access directly:
-* Contact [[SAC:Primary Administrators]]
-=== PEER 1 Trouble Ticket Process ===
-TODO: add details here or point to elsewhere?
-* Contact [[SAC:Primary Administrators]]
 [[Category: Infrastructure]]